Policies

Cancellation & No Show Policy

To give us ample time to try and fill any cancelled bookings, we ask for a 50% deposit upon appointment booking and charge a 50% cancellation for no shows and cancellations with less than 24 hours notice. With more than 24 hours notice, deposits are credited to your account and can be reused for rebookings or products.

You will receive an SMS reminder 48 hours before you appointment time with an opportunity to confirm or reschedule.

New Clients

Every new client undergoes a colour patch test at least 48 hours before a colouring service. We test for allergic reactions and irritations, to ensure your health is not compromised.

Even though we go to great lengths to ensure our products are industry leading in removing the nasties, sensitivities are possible. Your dedicated stylist will explain the quick and easy process over the phone, before your appointment.

Arriving late

We know sometimes life gets in the way, stuff happens and clients can arrive late. However, we need to respect our clients time and lateness can have a knock on effects on other clients and staff. If you arrive more than 15 minutes after your appointment time, we may need to reschedule your appointment and implement our No-Show policy.

making sure you’re happy

Client satisfaction is central to our philosophy. Getting the result you want is not always a 1-step process and that’s why a really clear and concise consultation is imperative with all our appointments. To ensure we deliver the result you’re after we conduct post appointment client surveys and phone calls to ensure you’re totally satisfied. If, for some reason, you’re not entirely happy, we’ll allow you 10 days to communicate this to us so we can rectify any issues.